About Us

Our CEO - Jim Conley

IT that works for you

Jim Conley founded Direct Connect Computer Systems in 1992 with a goal to directly connect small businesses to the appropriate computer technologies by providing reliable and professional IT services in the Cleveland area.

For 30 years, and as a veteran- and family-owned business, we take pride in being labeled a trustworthy IT support source by our clients, and to have supported some of those clients for more than 25 years!

When our clients take us on as an IT partner, they are getting a consistent, competent and responsive team. We don't just fix a problem and then leave. No, we feel that your success is part of our success and this means treating your business as if it were our own.  We aim to empower our customers with the best-fit technologies, tailored to suit their business needs, and to enhance their growth and success.

Jim developed his passion for technology while in the U.S. Army in the early 1980's. After enlisting as an infantryman, he spent much of his time in the Army working on computers within administrative units. After four years, he returned home and worked in banking as an IT program analyst, and around the same time, he also followed his passion for music and opened the first record store in Geauga County. He went on to work for a local computer sales and service company in downtown Cleveland, and got a first-hand look at small businesses and their need for technology services.

Armed with extensive IT experience and bit by the entrepreneurial bug, Jim had an itch to open his own technology firm—which he did with Direct Connect Computer Systems. Throughout all the changes in technology over the last quarter century, Jim and Direct Connect have become trusted advisors and IT management authorities for hundreds of businesses in the Cleveland area.

Jim shared his considerable experience and longevity in the IT industry as the co-author of the book How To Find The "Best Fit" IT Management Company For Your Business. He wrote the book to provide business owners with a foundation to help them make the right decision when choosing a technology consultant who can help them contribute to the success of their organization, and navigate constantly changing technology, a dizzying number of choices and an alphabet soup of acronyms.

As a hands-on owner, Jim believes in delivering exceptional service and value that raises the standards for all consultants in the industry as part of building long-term business relationships with technology providing a true competitive advantage.