Direct Connect Computer Systems: Your Comprehensive Managed IT Services Partner in Cleveland
At Direct Connect Computer Systems, we understand that managing your IT infrastructure can be a daunting task. For over 30 years, we've been providing top-notch managed IT services to small businesses in Cleveland, Ohio. Our mission? To directly connect you with the right technology solutions, allowing you to focus on what you do best – running your business.
Why Choose Our Managed IT Services?
- Expertise You Can Trust Since 1992, we've been building relationships with businesses like yours. Our founder, Jim Conley, brings his passion for technology and experience from the U.S. Army to every client interaction. We're not just service providers; we're trusted advisors who treat your business as if it were our own.
- Proactive Approach We don't just fix problems – we prevent them. Our team works tirelessly to identify and address potential issues before they impact your business operations.
- Rapid Response IT issues don't wait for business hours, and neither do we. We offer live phone support 7 days a week, ensuring you get the help you need when you need it.
- Transparent, Predictable Pricing Say goodbye to surprise IT bills. Our flat-fee support model means you can easily budget for your IT needs without worrying about unexpected costs.
- Flexibility and Freedom We believe in earning your business every day. That's why we operate on a handshake basis – no long-term contracts required.
- Security First In today's digital landscape, security is paramount. We follow and enforce best practices to keep your data safe and your business protected.
Comprehensive Solutions
Our managed IT services cover all aspects of your technology needs, providing a holistic approach to your business's IT infrastructure:
24/7 Network Monitoring and Management
- Round-the-clock surveillance of your network
- Proactive identification and resolution of issues before they impact your business
- Regular system updates and patch management
- Performance optimization to ensure your network runs at peak efficiency
Robust Cybersecurity Protection
- Multi-layered security approach including firewalls, anti-virus, and anti-malware
- Regular security audits and vulnerability assessments
- Employee cybersecurity training to create a human firewall
- Incident response planning and execution
HIPAA Compliance Services
- Comprehensive assessment of your current IT infrastructure against HIPAA requirements
- Implementation of necessary security measures to protect Electronic Protected Health Information (ePHI)
- Development and enforcement of HIPAA-compliant policies and procedures
- Regular risk assessments and audits to ensure ongoing compliance
- Staff training on HIPAA regulations and best practices
- Assistance with breach notification procedures and incident response planning
- Secure, HIPAA-compliant data backup and disaster recovery solutions
- Documentation support for HIPAA audits and inspections
Cloud Solutions
- Migration of on-premises systems to secure cloud environments
- Implementation and management of cloud-based applications
- Data storage and backup solutions in the cloud
- Scalable cloud infrastructure to support your growing business needs
VoIP Services
- Installation and management of advanced Voice over IP phone systems
- Integration with other business communication tools
- Call quality monitoring and optimization
- Scalable solutions to accommodate business growt
Comprehensive Backup and Disaster Recovery
- Regular, automated data backups
- On-site and off-site backup solutions for redundancy
- Quick data restoration capabilities
- Disaster recovery planning and testing to ensure business continuity
Hardware and Software Management
- Procurement and installation of new hardware and software
- Lifecycle management of all IT assets
- Software license management and compliance
- Regular maintenance and upgrades to keep your systems running smoothly
Third-party Vendor Relationship Management
- Acting as your single point of contact for all IT-related vendors
- Managing software subscriptions and renewals
- Coordinating with internet service providers and other technology partners
- Ensuring all your technology solutions work together seamlessly
Strategic IT Planning and Consulting
- Regular technology assessments to align IT with business goals
- Development of long-term IT roadmaps
- Budgeting and forecasting for future IT needs
- Advice on emerging technologies relevant to your business
Help Desk Support
- Responsive, friendly support for day-to-day IT issues
- Multi-channel support options including phone, email, and remote assistance
- Detailed ticketing system for issue tracking and resolution
- Regular reporting on support metrics and common issues
Network Infrastructure Services
- Design and implementation of wired and wireless networks
- Network segmentation for improved security and performance
- Ongoing network optimization and troubleshooting
- Scalable solutions to support business growth and changing needs
Our Commitment to You
When you partner with Direct Connect, you're not just getting IT support – you're gaining a dedicated team committed to your success. We work closely with you to understand your unique business needs and develop tailored solutions that drive growth and efficiency.
The Direct Connect Difference
What sets us apart? It's our unwavering commitment to treating your business as if it were our own. We're not satisfied with simply fixing issues; we aim to empower you with technology that gives you a competitive edge.
Our founder, Jim Conley, even co-authored the book "How To Find The 'Best Fit' IT Management Company For Your Business" to help businesses like yours make informed decisions about their IT partnerships.
Ready to Transform Your IT Management?
Don't let technology challenges hold your business back. With Direct Connect Computer Systems, you'll have a partner who understands your needs, anticipates challenges, and provides solutions that work for you.
Contact us today to learn how our managed IT services can streamline your operations, enhance your security, and drive your business forward. Let's build a technology foundation that supports your success for years to come.
At Direct Connect, we're more than just an IT company – we're your partner in growth. Let's connect and take your business to the next level.
